YDT GROUPS – Shipping, Return, Refund,Replace,Exchange  and Cancellations Policy

Replacement, Returns & Cancellations Policy

Category	Case Time-frame from the date of invoice of the product
Replacement :- Damaged product	Free replacement within 7 days.
Replacement :- Deficient on arrival (DOA)	Free replacement within 7 days.
Cancellation :- Product not shipped by YDT GROUPS Store	Free cancellation if product is not shipped.
Cancellation :- Customer no longer need the product	Free cancellation if cancellation requests sent within 7 days for unused* products only.
Returns:- Wrong shipment by YDT GROUPS	Free replacement within 7 days.
Returns:- Incorrect order placed by customer	Free replacement within 7 days for unused* products only.
Returns:- Customer needs an alternate product	Free replacement within 7 days for unused* products only.

“*Unused items to be returned or replaced must be in the original packing with all inbox literature, warranty/ guarantee card, freebies and accessories including Key, Pin, etc.”

Refund, Return & Replace,Exchange & Cancellations

At YDT GROUPS, we are committed to providing premium quality products and a smooth customer experience. However, to maintain fairness and transparency in our operations, we have established a clear and legally binding Refund, Return & Exchange Policy.

1. Time Limit for Returns, Refunds & Exchanges

Customers may request a return, refund, or exchange strictly within 7 (seven) calendar days from the date of delivery.

⚠️ IMPORTANT: Any request submitted after 7 days of delivery will be automatically rejected and considered invalid, without exception.

2. Conditions for Return or Exchange Eligibility

A return, refund, or exchange request will be accepted only if all the following conditions are met:

• The product is unused, undamaged, and in original packaging with all tags, labels, and accessories intact.

• A valid invoice or order confirmation is provided.

• The product has not been customized or altered.

• Video proof of unboxing is shared in case of damage claims.

3. Non-Returnable / Non-Refundable Situations

The following situations are not eligible for return, refund, or exchange:

• Requests raised after 7 days of delivery.

• Products damaged due to customer negligence or incorrect installation.

• Color variation or size expectation differences if the product matches the description and specifications listed.

• Products purchased under final sale, clearance, or special-order terms.

• Any item without proper proof of purchase.

4. Legal Enforcement & Disclaimer

This policy is legally binding and enforced under the following Indian laws:

• The Consumer Protection Act, 2019
  Section 14: Allows reasonable time for return and redressal.
  Section 16: Defines unfair trade practices including false return claims.

• The Indian Contract Act, 1872
  Once a transaction is complete, the sale is binding unless otherwise agreed by the seller in writing.

5. How to Request a Return or Refund

To raise a valid request within 7 days, please contact us via:

• Email: [info@ydtgroups.in]

• Phone: 079-474-99694  – Dial With Zero

• WhatsApp: +91-89-233-99694

• Include your Order ID, Contact Number, Product Images, and Unboxing Video Mandatory.

Once approved, our team will coordinate return pickup (if applicable), or guide you through the process.

6. Final Authority

YDT GROUPS reserves the sole right to accept or reject any return/refund request based on the above terms. By purchasing from us, you acknowledge and agree to abide by this policy.

 

Delivery & Acceptance of goods

Service Provider will initiate the dispatch of goods through courier, postal or other means of transport as deemed fit, in original packing for Architectural Hardware. However in case of select products where additional packaging is required to secure the product from transit damage, Service Provider may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.

Courier will make two attempts to deliver the goods in a span of 3 days. If the premises are locked or if the nominated recipients are not available, it will be treated as undeliverable and the courier will initiate return of goods to Service Provider. If such returned goods are to be redelivered without order cancellation, Service Provider can charge an additional 2% of the cost of goods or Rs.1000/- whichever is higher towards the freight cost. However, if cancelled, Cancellation charges of 5% of cost of goods will also be charged additionally.

DOA (Deficient On Arrival) Policy

A product having hardware failure due to manufacturing defects within a period not exceeding 21 (Twenty One) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the YDT GROUPS Service Center. The first attempt shall be to repair and restore the product.
To be able to claim DOA the following aspects are taken into account:

The fault prevents the product from optimum performance

While returning your product, you should ensure that the original packaging, documentation and all the accessories, including Key,LNKEY,Lock,Handle,Patch Set,Patch Fitting ,Architectural Hardware and original packaging are available for return.

There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.

Attach a copy of sales slip inside the box with the following information: YDT GROUPS Report Number, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.

In case you notice the package contents missing or find physical damage while unpacking (dents, bumps, cracks, leakage of fluid, scratches) you should immediately contact the YDT GROUPS service center and arrange for sending the equipment back to the designated location

Standard Warranty

All the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the Store shall be covered by standard product warranty offered by the manufacturer. The products are provided “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on this website constitutes, or is meant to constitute, advice of any kind and you are requested to perform independent analysis before ordering the products. In case of any manufacturing defect that is identified during the Warranty period, the customer should contact the YDT GROUPS authorized Service Center with the following details:

Details of the product owner, ticket number or invoice, product code, product serial number and the symptoms associated with the failure.

If you transfer a product to another user, warranty service will be available to that customer for the remainder of the warranty period.

It is your responsibility or that of the person receiving the goods on your behalf to ensure that the package is properly sealed and not tampered with.

YDT GROUPS

Our refund and returns policy lasts 7 days. If 7 days have passed since delivery date of your Item, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

• • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• • Book with obvious signs of use

• • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at https://ydtgroups.in/contact-us/

You can Email us at : INFO@YDTGROUPS.IN , CALL US @ 079-474-99694 (DIAL WITH ZERO), 089-233-99694.

Sale items on Special Discount

Only regular priced items may be refunded. Special Coupon Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item or other item then

send us an email at Info@ydtgroups.in and send your item to address : YDT GROUPS BUILDING 441 NH-9 UP-245304.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: YDT GROUPS BUILDING 441 NH-9 UP-245304. or contact us if you are eligible to free pickup.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at email at Info@ydtgroups.in ,Call us at 079-474-99694 (Dial With Zero), 089-233-99694 for questions related to refunds and returns